“Nobody cares how much you know until they know how much you care.” - Teddy Roosevelt
We do not realize the impact we can have on others. It doesn't matter whether you're the CEO of a Fortune 500 company or SME, the founder of a high-tech startup, the head of a charitable organization, a small business owner or simply an individual contributor - this quote is a universal truth, in particular when one practices Responsible Leadership.
One of the goals of Responsible Leadership is to improve the lives of those around them. One way of doing that is to display empathy. Empathy is the capacity to understand what another person is feeling or experiencing from their point of reference. It’s at the heart of leadership success as it engenders acceptance, understanding, and trust. It's not just about being nice and caring about others. True empathy requires taking the time to gain deep insight into people's thought processes, needs, and expectations.
Besides reducing job burn...